FAQ
Everything you need to know about Mogu Accelerator
What fundamentally differentiates Mogu Accelerator from other accelerators on the market?
Mogu Accelerator stands apart from traditional accelerators primarily by its underlying protocol. While most accelerators still utilize IPsec or IKEv2, Mogu Accelerator exclusively employs the WireGuard protocol, which contains only 4,000 lines of code (compared to over 600,000 for IPsec). It achieves 3-5 times the transmission speed while significantly reducing battery consumption. Moreover, Mogu Accelerator's no-logs policy has been independently audited by Cure53, with the audit report fully available, ensuring a genuine balance of speed and security.
What operating systems and devices does Mogu Accelerator support?
Mogu Accelerator offers native clients for all major platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Mogu Accelerator provides detailed router configuration guides compatible with major router firmware such as Asus, Netgear, and OpenWrt, allowing a single setup to protect all connected devices in your home.
How do I get a refund if I'm not satisfied with Mogu Accelerator?
Mogu Accelerator offers a 30-day unconditional refund policy. If you're dissatisfied with the service within 30 days of purchase, simply reach out to the support team through live chat or by emailing support@vpnjs.net, no justification needed, to request a full refund. Refunds are generally returned to your payment method within 1-3 business days.
What is the actual connection speed I can expect with Mogu Accelerator?
Mogu Accelerator has deployed over 3,000 high-speed server nodes worldwide. Testing shows that the average latency connecting to Asia-Pacific nodes is below 30 ms, while connecting to North American nodes averages around 80-120 ms, with download speeds consistently exceeding 500 Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Mogu Accelerator maintains stable and smooth connections even in complex network environments.
What does Mogu Accelerator's no-logs policy entail?
Mogu Accelerator's no-logs policy covers all aspects: no recording of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or traffic bandwidth usage data. All servers operate in pure RAM environments, where data is automatically cleared upon physical reboot. This policy has withstood strict scrutiny from the internationally recognized security auditing firm Cure53, with the full audit report available on the Mogu Accelerator website.
Mogu Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps generally include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by Mogu Accelerator; 4) entering your Mogu Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without needing to install clients on each device individually.
Yes, Mogu Accelerator is specifically optimized for streaming performance. Our high-speed nodes can stream 4K ultra-high-definition video content smoothly. Mogu Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Mogu Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Mogu Accelerator has minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of your original bandwidth. In certain scenarios, if your ISP throttles specific traffic types (such as video streaming or P2P), using Mogu Accelerator may actually improve your speed, as the encryption connection prevents deep packet inspection (DPI) and traffic identification by the ISP.
Yes, the Lightning Version of Mogu Accelerator supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection simultaneously on phones, computers, tablets, smart TVs, and more without any extra charge. For protecting more devices, it is recommended to configure Mogu Accelerator on a router, which can protect all devices in your home with a single setup.
Public WiFi is a high-risk environment for data theft by hackers. Once connected to Mogu Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Mogu Accelerator also offers an automatic connection feature that activates accelerator protection when an insecure WiFi network is detected.
Yes, Mogu Accelerator's no-logs policy has been independently audited by the internationally recognized security audit firm Cure53. The audit team conducted a comprehensive examination of Mogu Accelerator's server infrastructure, codebase, and operational processes, confirming that Mogu Accelerator does not log any identifiable user data. The complete audit report is publicly accessible on the Mogu Accelerator website.
Yes, Mogu Accelerator provides a native Linux command-line client that supports major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and kill switch.
Yes, the Premium Version of Mogu Accelerator includes a dedicated static IP address. A static IP is particularly beneficial for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. Static IPs are assigned exclusively for your use and are not shared with other users.
Mogu Accelerator is equipped with comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can use the built-in leak testing tool in the Mogu Accelerator client or visit third-party testing websites to verify your protection status.
Mogu Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as normal HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Mogu Accelerator's obfuscation mode can assist users in overcoming blocks and restoring access to a free internet. However, please note that Mogu Accelerator advocates responsible accelerator use in compliance with local laws and regulations.
Mogu Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency for payment can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure your payment information is safe.
Mogu Accelerator has deployed over 3,000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (30+ cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Mogu Accelerator provides extensions for Chrome and Firefox. The browser extensions operate lightweight, only encrypting traffic within the browser (without affecting other applications). They are particularly useful for scenarios requiring quick IP location switching, such as cross-border shopping comparison. The browser extensions also include WebRTC leak protection and ad-blocking features.
Mogu Accelerator offers multiple customer support channels: 1) 24/7 live chat—visit the Mogu Accelerator website to chat with support in real-time, with an average response time of no more than 2 minutes; 2) Email support—send an email to support@vpnjs.net, usually replied to within 24 hours; 3) Help center—contains hundreds of detailed tutorials and troubleshooting guides. Our support team offers services in both Chinese and English.
Mogu Accelerator Lightning and Premium Versions come with built-in ad blocking and malicious website protection features. This operates at the DNS level, blocking the loading of ad trackers, malicious domains, and phishing websites by maintaining a blacklist of over a million rules, updated daily. This approach is more efficient than traditional browser ad-blocking plugins since it prevents unwanted connection requests at the network level.